NHS Repeat Prescription Service

That's okay. If you want to switch, once you register with our pharmacy service, we will communicate with your surgery to take over the handling and dispensing of your repeat prescriptions.

It is a free service. You don't have to pay anything to use our NHS Repeat Prescription Service for your medicines. However, NHS prescription medicine charges may apply (England Only). Click here to see who is entitled to free prescription.

Yes, you can have as many deliveries as required.

Yes, the NHS online prescription medicine can be delivered to any UK address of your choice. However, a signature is usually required upon delivery.

Once you have ordered your medication, we will contact your GP to organise your prescriptions. Most GP surgeries issue prescriptions within 48-72 hours, and Royal Mail delivery should be within 48 hours.

We advise that you should make your repeat requests 10 days before your medication is due to run out, and we send you reminders (if you have opted in), by SMS, E-Mail or via the app.

Generally, Royal Mail will leave a delivery note, including any information about the collection and/or redelivery, if there is no one who can sign for the delivery. Please follow the instruction on the delivery note.

Yes. There is NO delivery charge for any NHS prescription orders placed at Simple Online Pharmacy. All orders can be dispatched to any UK address for FREE through Royal Mail Signed For 48 hrs service.

No, you don't have to inform your GP that you are using the online prescription service.

We will communicate with your surgery on your behalf to let them know you have nominated our pharmacy.

If you wish, you can call them to make sure the nomination has been applied correctly.

You have two main options

1 - You can contact your old pharmacy and ask them to return the prescription electronically to us

2 - You can ask your old pharmacy to provide you with the medicine on this occasion, then contact your GP and ask them again to change your nominated pharmacy. We can also do this on your behalf.

Simply, update your prescription order on our website. Please contact our customer service team should you have a problem updating your NHS profile.

The Electronic Prescription Service is designed to save time for people who require repeat prescriptions that have been issued by your regular GP. This service allows your prescriptions to be sent directly and electronically to us to be processed and delivered to the address of your choice.

The Online Doctor Service is for new or repeat treatments which are not issued on NHS prescriptions, but paid for privately.

If you want to receive a branded version of the prescribed medication, please contact your GP first. We are only allowed to send you a medication that was prescribed by your GP.